CLI Answered Monitoring

CallConfirmLive! offers unique flexibility by providing a comprehensive range of data capture options suitable for lone workers who make regular visits to a number of premises.

Answered Monitoring records events in real time and can also be used where the Care Worker needs to retrospectively log other activities, such as Shopping trips, visits to day centres etc that do not take place at the Service User's home.

How it works

To log arrival at their visit the Care Worker dials a standard 0800 number which is immediately answered and the Care Worker is prompted via the system's voicemail menu to enter their unique ID number, and where required the Service User's ID number. The process is repeated when logging out. If required visit feedback information can also be captured by following the voicemail instructions.

Answered monitoring can offer some cost advantages over Unanswered monitoring but it is more complex and time consuming for Care Workers to use.

Answered monitoring is just one of our data capture options. To find out which option, or combination of options, would be best for you call us today on 0121 308 3010 or email us