AURA CLI Unanswered Monitoring

CallConfirmLive! offers unique flexibility by providing a comprehensive range of data capture options suitable for lone workers who make regular visits to a number of premises.

CM2000's Patented, AURA (Advanced Unanswered Ringback Application) technology collects visit data through a call made from the Service User's landline telephone or a designated mobile telephone - ensuring neither the Service User or Care Worker incurs any telephone call charges.

How it works

When a Care Worker arrives at the Service Users' home they dial their own dedicated 0800 number for the CM2000 Call Processing Centre, let the phone ring twice and hang up. Using Caller Line Identification (CLI) to identify the Service User and the unique 0800 number to identify the Care Worker, the system logs the date and time the call was made and matches this to the roster / schedule of care. The roster can either be stored and managed within CallConfirmLive's integrated scheduling facility or in any leading rostering application. CM2000's patented AURA technology instantly calls the phone the Care Worker has used, allowing the phone to ring twice, in order to confirm the visit has been successfully logged. At the conclusion of the visit this procedure is repeated by the Care Worker. 

If you want to collect additional information, our free unanswered call-back service immediately calls back the Care Worker when they log out of a visit to ask for visit feedback such as tasks delivered, outcomes or whatever other details the Council may require.

Unlike other unanswered monitoring systems, the patented AURA system automatically and unambiguously identifies both the Care Worker and the Service User from an unanswered call. AURA can confirm the visit has been logged with an instant ring-back, giving the benefits of an answered call with the cost effectiveness of an unanswered call. AURA is a unique departure from standard answered and unanswered call monitoring options, fully utilising the capabilities of the latest telephone technology.

AURA unanswered is just one of our data capture options. To find out which option, or combination of options, would be best for you call us today on 0121 308 3010 or email us.