CallConfirmLive! is the award winning, supplier hosted software application at the heart of all CM2000’s services.

Developed specifically for Health and Social Care, the system features the latest electronic call monitoring, electronic scheduling and financial management tools and is proven to bring significant cashable savings and administrative efficiencies, as well as increased quality and safeguarding for Care Workers and Service Users. The care monitoring and care management system is accessible via the Internet in real-time 24 hours a day, 7 days a week.

CallConfirmLive! is highly configurable and interfaces with all major care management, care monitoring, finance and electronic scheduling systems. Customers receive:

  • free technical and user helpdesk support
  • free quarterly service upgrades
  • full business analysis at implementation
  • PRINCE2 project management
  • comprehensive training.

The system features comprehensive Management Information reporting capabilities including the optional CMBI business intelligence tool to help you performance manage your care services and inform strategic decision making.

CallConfirmLive! is used by 70 Councils in more than 96 Local Authority areas and over 1,000 Independent Providers. CM2000 services have been purchased by more Councils than any other solution offered through the ESPO Framework.

Electronic Call Monitoring

CallConfirmLive! features patented electronic call monitoring technology.

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Mobile Workforce Solution

Mobile Workforce Solution uses a Smartphone to provide enhanced monitoring, scheduling, wellbeing measurement and safeguarding capabilities.

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Management Information Reporting

Discover more about our web-based business intelligence tool that gives you the power to analyse all your care delivery information at the touch of a button 


CM2000 has over 15 years’ experience in specifying, implementing and supporting care monitoring.

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Electronic Scheduling

CallConfirmLive! features a fully integrated electronic scheduling system designed specifically for Council in-house and integrated health and social care services.

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Wellbeing/Outcomes Recording

A powerful combination of visit verification data and wellbeing intelligence gathered at the point of care delivery.

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Finance Manager

CallConfirmLive! Finance Manager is a unique and powerful tool for automating and managing provider payments and Service User billing.

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Discover how CM2000’s secure web portals advocate safe and easy information sharing.